[Grace Baker Hexnode December 26, 2019 at 4:40 pm Grace Baker Moderator]

Hey, Thanks for reaching out to us.

If the device is enrolled in Hexnode, you will be able to clear the activation lock.
Please note that it is supported only on iOS 7.1 or later and the device should be supervised.

Please use the help link to find more info.

Cheers!
Grace Baker
Hexnode MDM