App installation not working in Kiosk Mode

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So, we have many of Android devices in kiosk mode in our retail stores. We use a few specific apps on all devices. An employee enrolls these devices to Android enterprise when arriving at the store, and the policies are applied automatically with dynamic groups. But it seems like once the kiosk policy is applied, the other policies like installing apps and restrictions don’t work. Any tips on how to fix this??

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  • Hexnode

    Ethan Miller

    Moderator

    Hey, @damaris!

    Thank you for choosing Hexnode!

    As mentioned by @teo_miller and @Maverick, you must ensure store apps are already installed before applying the kiosk policy. You could automate this process using dynamic device groups. First, add these apps as Mandatory Apps and push them to your target devices. Then, navigate to the Manage > Device Groups > New Dynamic Group and create a dynamic group. Choose Condition filters and set Compliance info with Missing app count set to 0. Once done, apply the kiosk policy to this dynamic group. This ensures that the kiosk policy is applied to devices with all necessary apps already installed.

    This workflow should suit your requirement perfectly.

    Compliance info

    Feel free to reach out to us for any queries!

    Kind regards,

    Ethan Miller

    Solution