Android phone with Hexnode MDM agent on it – remove from MDMSolved

Hi! Thank you for reaching out!

Enrolled devices should automatically be disenrolled from Hexnode when the associated Hexnode portal expires. However, in this case, the Hexnode For Work app still appears to remain an admin app, even though disenrollment has been initiated.

Our support team will reach out to you to collect further details and assist you in resolving this issue.

Best regards
Ben Clarke
Hexnode UEM

Hi, that’s great – thanks for helping

@ben_clarke A week later, still no help from anyone – any update on this please? I have to send this device off to someone else to use but at the moment it’s unusable because of Hexnode. I also have a Galaxy Tab in the same state. That’s not a good look for either of us, but as a CTO I know which device manager I will most likely not be choosing for future enterprise device management.

Hello @kjhsdgafkjhgsdfjhka

We sincerely apologize for the delay in addressing your concerns.

It appears that the email address you provided is a Gmail account, and we were unable to find a Hexnode portal registered with it. To assist you further, we kindly request that you contact our support team using the organizational email address associated with your Hexnode portal registration, if available, or, with any details that could help us verify your case and track down the required Hexnode portal.

This will help us offer you the most effective solution. Please note that we can only move forward once we have the portal details.

We completely understand the urgency of resolving this issue and want to reassure you that we’re here to assist you.

You can contact our support team through the following channels:

US: +1-833-HEXNODE (439-6633) Toll-free

UK: +44-8003-689920 Toll-free

AU: +61-1800-165-939 Toll-free

NZ: +64-9-8842599 Direct

CH: +41-44-798-2244 Direct

International: +1-415-636-7555

Fax: +1-415-646-4151

Support: support@hexnode.com

Regards
Ben Clarke
Hexnode UEM