Hey everyone,
I’m running into a strange issue with a few of our managed iOS devices. When someone tries to AirDrop photos to these devices, the receiving phone plays the AirDrop chime, but the prompt to accept or decline the transfer never appears. Has anyone seen this before?
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Did you check the iOS restrictions to make sure AirDrop is allowed?
Yes, I verified that AirDrop is allowed and enabled on the devices.
Hi @raelynn,
The behavior you are describing, where the device detects the AirDrop request and plays the notification sound but doesn’t display the acceptance prompt, can sometimes be related to application restriction policies on managed devices.
One thing I would recommend checking is whether the affected devices have an application allowlist policy applied. On some iOS versions, the system process responsible for displaying the AirDrop prompt may be impacted by allowlist-based restrictions. As a test, try temporarily removing the allowlist policy and then attempt another AirDrop transfer.
You can also try the following:
If the prompt appears after removing the allowlist policy, that would help confirm the issue is related to the application restrictions. Let us know how it goes, and we will be happy to assist further.
Regards,
Sienna Carter
Hexnode UEM
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