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We manage both iOS and Android devices with Hexnode. In the Hexnode app installed on the user’s device, the server/portal address is visible. Is there any way to remove or hide that address from the app interface? Also, can the Hexnode app itself be locked with a passcode so users cannot open it and view those details?
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Marked SolutionPending Review
Hexnode Expert
2 days ago
Oct 28, 2026
Marked SolutionPending Review
The server address shown in the Hexnode app cannot currently be removed, hidden, or masked through a Hexnode policy or app setting.
This information is intentionally displayed in the app interface for identification and diagnostic purposes, especially when confirming which Hexnode portal a device is connected to. Hiding or deleting this text while keeping the Hexnode app active is not supported at this time.
Hexnode also does not currently provide a built-in option to lock the Hexnode app interface with a separate app-level passcode. If the requirement is to hide the server address or protect the Hexnode app behind a passcode, it would need to be handled as a feature request rather than a configurable setting available today.
Regards,
Mary Romero
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