Work Account Creation failed on all new devicesSolved

Participant
Discussion
3 hours ago Oct 28, 2026

While I have seen other comments regarding the issue of Work Account Creation failed! it seems sporadic. We are having this issue with any/all newly activated Android tablets are experiencing this. The kicker is that when you try to authenticate, it will attempt for 90 seconds before throwing up a generic Unknown Error Occurred message. If you make a second attempt, after 90 seconds, it will continue to activate normally. On the Hexnode feed, it shows the attempts of the user with an Android device at the end (Looks like John Doe Android device)

The system has been working fine for a while, when authentications took about 5-15 seconds to create the handshake and continue the activation.

Replies (1)

Marked SolutionPending Review
Hexnode Expert
21 minutes ago Oct 28, 2026
Marked SolutionPending Review

Hi @your_spark_tech,

Thank you for bringing this to our attention. We have raised this issue internally with our team and will get back to you as soon as we have more information.

Regards,
Sienna Carter
Hexnode UEM

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