Hi everyone. I’m trying to reassign a spare iPhone to a user, but after factory resetting the device, it is now stuck on Activation Lock showing an unfamiliar Apple ID that we don’t recognize.
The device is still listed in our Apple Business Manager (ABM) portal. Is there a way to remove this Activation Lock without knowing the credentials for that Apple ID?
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Hello,
Thank you for reaching out to Hexnode Connect!
Yes! Since the iPhone is registered in your Apple Business Manager (ABM) portal, you can remove the Activation Lock directly through ABM without needing the credentials for that unrecognized Apple ID.
This typically happens if a personal Apple ID had Find My turned on before the device was erased. To clear the lock using Apple Business Manager:
Once Apple Business Manager processes the release command, the setup screen will no longer prompt for the previous Apple ID, allowing you to re-enroll and set up the device normally.
Best regards,
George
Hexnode UEM.
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