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Hi everyone. I received an alert saying our ADE account sync failed unexpectedly in Hexnode. The account was set up using a new server token from a new Device Management Service in Apple Business Manager. Is there a specific order required for this setup, or what commonly causes these ADE sync failures?
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Hexnode Expert
6 months ago
Jan 28, 2026
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Hello,
Thanks for reaching out to Hexnode Connect.
ADE sync failures typically occur if the server token has expired, been replaced, become invalid, or if there are new Terms and Conditions pending acceptance in your Apple Business Manager portal.
To resolve this, first try forcing a manual sync:
- In the Hexnode portal, navigate to Admin > Apple Business Manager > Automated Device Enrollment > Accounts.
- Select the affected ADE account and run a manual sync.
If the manual sync still fails, you will need to generate and upload a fresh server token:
- Log in to Apple Business Manager.
- Go to Devices > Management and select the relevant Device Management Service.
- Download a new server token.
- Back in the Hexnode portal, go to Admin > Apple Business Manager > Automated Device Enrollment > Accounts.
- Edit the affected ADE account and upload the new server token.
- Save your changes and run the sync again.
Just ensure that the token you download is uploaded to the exact ADE account corresponding to that specific Device Management Service in ABM.
I hope this helps get your sync running again. Feel free to reach out if you have any more doubts or need further assistance.
Best regards,
George,
Hexnode UEM
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