Hi everyone,
I’m currently deploying Android devices in kiosk lockdown mode across several aged care homes and hospitals. We provide the devices primarily for a nurse call alerting app, but staff also use a VoIP app to make calls.
Here is the dilemma:
To prevent users from accidentally muting the critical Nurse Call alerts, we have to disable the physical volume buttons using Hexnode’s Peripheral Settings (Kiosk lockdown > Peripheral settings > Hardware/Power button > Disable volume button). Since our alerting app uses the Media/music volume stream, we lock that at maximum via the hexnode console.
The problem is that the VoIP app uses the “In-Call” volume stream. Because the physical volume keys are completely disabled by the kiosk policy, users cannot turn up the volume while they are on a VoIP call. Hexnode allows us to pre-set the Master/Media and ringtone volumes from the portal, but there is no option to set the “In-call” volume.
Currently, our only choice is to leave the physical volume buttons enabled so staff can hear their calls, but this risks them turning down the critical nurse alerts.
Can we get a feature added to the Kiosk peripheral settings that explicitly allows admins to set and lock the In-Call Volume level (preferably to max) just like we can for media and ringtone?
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