Hey everyone, running into a weird directory glitch and hoping someone here has seen this before.
I’ve got a user who is showing up twice in our Hexnode portal with two different hexnode IDs (433 and 423). I checked Okta, and there is definitely only one active account for this person on that end.
I tried to just delete the duplicate record directly in Hexnode, but it blocks the deletion, saying it can’t be removed because the origin is synced from okta. I initiated a manual Okta sync from the hexnode side hoping it would reconcile and merge the records, but the ghost duplicate is still hanging around. Thankfully, it’s just this one user affected.
The only clue I have: this specific user had a weird Apple DEP enrollment certificate issue a while back, which I suspect might be the root cause of the split record. Unfortunately, I can’t access the user portals directly right now to investigate the backend mapping.
Any ideas on a quick workaround to get this device enrolled today? And does anyone know how to clear out that ghost record for good?
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