How do I upload an enterprise APK for Android distribution and resolve issues where the Hexnode app fails to install on enrolled iPhones?Solved

Participant
Discussion
14 hours ago Apr 29, 2026

Hi, I’m having some trouble getting my devices set up. First, I need to get an APK file into my library so I can install it on several of my Android devices, but I’m not sure how to add it to the portal properly. 

Additionally, I’m running into a frustrating issue with a new iPhone. I’ve enrolled it, but the Hexnode app just won’t install. Because the app isn’t there, I can’t apply any policies or manage the device. I’ve already tried resetting the phone three times and de-enrolling/re-enrolling it, but the app still refuses to show up. What am I missing? 

Replies (1)

Marked SolutionPending Review
Hexnode Expert
3 hours ago Apr 29, 2026
Marked SolutionPending Review

Thankyou for raising the query. 

Regarding your query about adding and distributing the APK for your Android devices, please follow these steps: 

  • Navigate to the Apps tab in the Hexnode portal. 

  • Click on Add Apps and select Enterprise App. 

  • Select Android and upload the APK file from your computer. 

  • Once the app is added to the library, go to the Policies tab to add it as a Required App for automatic deployment, or use the Install Application action from the Manage tab for a manual push. 

Regarding your query about the Hexnode app failing to install on your new iPhone, please follow these troubleshooting and resolution steps: 

  • Verify Licenses: Navigate to the Apps tab, search for the Hexnode UEM app, and ensure you have sufficient VPP licenses available. 

  • Perform a Manual Sync: Go to the Admin tab, select VPP, and click on VPP Sync to refresh the link with Apple Business. 

  • Renew the VPP Token: If the sync fails, you must renew the token by following these steps: 

  1. Sign into Apple Business.
  2. Go to Settings > Payments & Billing > Apps and Books.
  3. Download the Content Token for your specific location.
  4. In the Hexnode portal, go to Admin > Apple Business > Apple VPP.
  5. Select your account, click Choose File next to Renew VPP Token file, upload the file you just downloaded, and click Save. 


Please reach out to us if you have any more queries.
 

Regards, 
Mary Romero 

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