Hi everyone,
I’m trying to enroll a Windows 11 device, but during enrollment it keeps rejecting the email and password. I’m sure the credentials are correct, but it just won’t go through.
Has anyone seen this before?
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Replies (4)
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Participant
1 week ago
Mar 15, 2026
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Are you using a newly created user account for enrollment? I’ve seen cases where new users don’t work immediately.
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Participant
1 week ago
Mar 15, 2026
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@sutton, when you open a user from the Users section, you can check the username and password under the Actions (for local users).
But yeah, that alone doesn’t always explain why enrollment fails.
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Hexnode Expert
1 week ago
Mar 15, 2026
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Hey all!
@sutton , from what you’ve described, this doesn’t look like a credential issue.
In Hexnode, when using local user authentication, enrollment will only work if the credentials belong to a valid portal user that’s properly set up and recognized.
Here’s what you can try:
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Use credentials of an existing local user in the portal.
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Navigate to Manage > Users > open the user > Actions > Edit User to view the username and password (use the reveal option if needed).
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Go to the enrollment page on the device: https://portal.hexnodemdm.com/enroll/
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Log in with those credentials and proceed with enrollment.
Best Regards,
Isabel Lora
Hexnode UEM
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Participant
1 week ago
Mar 16, 2026
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Got it. I checked internally, and the account I created wasn’t set up correctly for this.
Tried with another existing user’s credentials, and the device enrolled without any issues.
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