Quick question for the group: When you’re using AI to troubleshoot Hexnode logs, how are you handling security? I’m worried about some of our junior guys pasting raw Activity Logs into ChatGPT.
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Participant
2 days ago
Feb 25, 2026
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Good catch. We have a strict “Zero PII” rule. If we’re debugging a failed deployment, we use placeholders like [USER_EMAIL] or [SERIAL_NUMBER]. Never, ever paste the actual server IP or user details.
Also, a pro tip for when the AI fails: If a script it gave you returns a “Permission Denied” error in the Hexnode console, don’t give up. Just paste that specific error back into the AI and ask: “How do I modify the PPPC profile in Hexnode to fix this?” It usually corrects itself in the second pass.
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Participant
1 day ago
Feb 26, 2026
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That’s smart. I’ve also found that “Context Loading” helps. If I’m doing something weird with Android Enterprise Work Profiles, I’ll copy-paste the relevant section of the Hexnode help article into the chat first. I say: “Based on this text, how do I apply this to a Dynamic Group instead of a manual policy?” It keeps the AI from wandering off into “hallucination land” because it’s forced to use the text I provided as the source of truth.
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