Hi team, I did a remote wipe on a Mac, and when it comes back up, it has an activation lock. I checked Hexnode, and it shows no activation lock. I’ve tried every Apple account we have, but nothing seems to work. Any thoughts?
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Replies (4)
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Hexnode Expert
1 day ago
Jan 27, 2026
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Thanks for reaching out! Just to confirm, is the device enrolled via Apple Business Manager (ABM)?
Regards,
Clara sterling,
Hexnode UEM
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Participant
1 day ago
Jan 27, 2026
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Yes, it was enrolled via Apple Business Manager.
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Hexnode Expert
1 day ago
Jan 27, 2026
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Perfect. Since the Mac device is ABM-enrolled, the activation lock is managed by Apple and not directly by Hexnode. Here’s how you can remove it:
Step 1: Log in to Apple Business Manager
- Sign in with your ABM administrator account.
Step 2: Locate the Device.
- In the search bar at the top, enter the Mac’s serial number or device name.
- Click the device in the search results to open the device details page.
Step 3: Turn Off Activation Lock
- Click the three dots (…) menu on the top-right corner of the screen.
- Select Turn Off Activation Lock.
- Confirm the action when prompted.
Step 4: Reboot the Mac
- Once you’ve removed the activation lock in ABM, reboot the Mac device.
- The device should now start up without asking for Apple ID credentials.
Regards,
Clara sterling,
Hexnode UEM.
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Participant
21 hours ago
Jan 27, 2026
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Just rebooted it… and it seems to have worked! The Mac started up without asking for any Apple ID. Thank you!
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