RingCentral install on iPad asks for iTunes sign-in when pushed from HexnodeSolved

For iOS/iPadOS devices, apps added directly from the public App Store generally require an Apple ID or iTunes sign-in on the device to complete installation. This is expected Apple behavior for regular App Store app installs.

To deploy RingCentral without prompting the user for an Apple ID, add and deploy it as an Apple VPP app through Apple Business Manager.

Recommended flow:

1. Sign in to Apple Business.

2. Go to Apps and Books.

3. Search for RingCentral.

4. Assign or obtain licenses for the app. For free apps, the licenses are usually obtained at no cost.

5. Make sure the Apple Business/VPP token is linked with Hexnode.

6. Sync the VPP apps in Hexnode.

7. Deploy RingCentral from Hexnode as a VPP app instead of a regular public App Store app.

This allows Hexnode to assign the app license to the device and install it without requiring the user to sign in with an Apple ID. If the iPad is supervised, the installation can be silent. On unsupervised devices, iOS may still ask the user to confirm the install, but it should not require an Apple ID sign-in when deployed using VPP.

Regards,
Mary Romero

Does this mean we have to pay for RingCentral through Apple Business even though it’s a free App Store app? I haven’t used VPP before, so I’m not sure what “licenses” means in this case.

No, a VPP license does not always mean a paid purchase. For free App Store apps such as RingCentral, Apple Business still requires you to obtain app licenses, but those licenses are free.

Think of the license as Apple’s way of allowing an organization to distribute the app through MDM without tying the install to an individual user’s Apple ID.

After the free licenses are added in Apple Business and synced to Hexnode, the app should appear as a VPP app in Hexnode. Deploy that VPP version to the iPad instead of the normal public App Store version.

Regards,

Mary Romero