Linux enrollment issueSolved

I’ve actually seen something similar before. In my case, the authentication failure during enrollment was due to a mismatch in the username format, Linux is super strict with case sensitivity. Might be worth double-checking that part.

+1 to that. Also, if you’re using something like Azure AD or another IdP, there could be a delay or mapping issue. I’ve had cases where authentication enrollment failed just because the attributes didn’t sync properly at that moment.

Hi @schyler-scott,

The persistent password prompt might be because the system still has some leftover authentication request cached locally. Even though the device is disenrolled from the portal, the Linux machine itself hasn’t fully cleared that state.

To fix this, you will need to clean things up on the device side. First, stop the agent service so nothing keeps triggering in the background. Then remove any local configuration files that might be holding onto that broken session. Finally, check the system keyring and delete any entries related to the agent, this is often where these repeated prompts originate. Once that’s done, the pop-up should stop.

For now, if you need to get users enrolled quickly, sticking with open enrollment is a workaround. Also, make sure the user has sudo privileges during enrollment, since Linux needs that to properly install certificates and complete the setup.

Try this out, and let us know if there are any more queries.

Regards,
Sienna Carter
Hexnode UEM

I’ll try clearing the keyring, and configs on the device, and see how it goes, thanks!