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How do you delete a device

Unified Endpoint Management Community Forums iOS Management How do you delete a device

  • This topic has 5 replies, 5 voices, and was last updated 4 months, 1 week ago by Grace Baker. This post has been viewed 791 times
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    • #659 Score: 0
      Stefania

      how do you delete a device ,we’re going to re-add it

    • #677 Score: 0
      Hexnode Support
      Hexnode MDM
      2 pts

      Hi, Stefania.

      Have a look at this topic to learn how you can delete a device from your Hexnode MDM portal.

      When you disenroll a device from the portal, the device identity is purged. When you re-enroll the device, it will be regarded as a fresh device and you can start from scratch. The previous groups or policies will not be retained at all.

      Thanks and regards
      Hexnode Support Team
      +1-866-498-9407 (US Toll Free)
      +44-(800)-3689920(UK Toll Free)
      +61-1800165939 (Australia Toll Free)
      +1-510-545-9700 (Intl)
      Hexnode | Mitsogo Inc.

       

    • #5364 Score: 0
      Jamie Rodrigos

      Is there any way to retain the device details and enroll back the same device again?

    • #5392 Score: 0
      Grace Baker
      Moderator
      3 pts

      Hey, Thanks for reaching out to us.

      Please navigate to Admin-> General Settings-> Enrollment-> Re-enrollment options. If the ‘Retain configurations and change owner’ option under Re-enrollment options is enabled in the portal, while re-enrolling the device back again, the device will retain the configurations that were previously associated with it.

      Kindly use the help link to know more on the same.

      Cheers!
      Grace Baker
      Hexnode MDM

    • #7112 Score: 0
      Maitha

      Can admin know when a device is re-enrolled? Probably receive an alert.

    • #7132 Score: 0
      Grace Baker
      Moderator
      3 pts

      Hey, Thanks for reaching out to us.

      Yes, the admin can be notified via email when a device is re-enrolled in Hexnode:

      • Navigate to Admin-> Notifications-> Notify administrators on.
      • Check Device re-enrolled.
      • Click Save.

      Please check out our help doc on notifications for more info.

      Cheers!
      Grace Baker
      Hexnode MDM

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