How do you delete a device

Avatar
expand collapsive

how do you delete a device ,we’re going to re-add it

All Replies

  • Avatar

    Hexnode Support

    Hexnode

    Hexnode Support

    Keymaster

    Hi, Stefania.

    Have a look at this topic to learn how you can delete a device from your Hexnode MDM portal.

    When you disenroll a device from the portal, the device identity is purged. When you re-enroll the device, it will be regarded as a fresh device and you can start from scratch. The previous groups or policies will not be retained at all.

    Thanks and regards
    Hexnode Support Team
    +1-866-498-9407 (US Toll Free)
    +44-(800)-3689920(UK Toll Free)
    +61-1800165939 (Australia Toll Free)
    +1-510-545-9700 (Intl)
    Hexnode | Mitsogo Inc.

     

  • Avatar

    Jamie Rodrigos

    Participant

    Jamie Rodrigos

    Participant

    Is there any way to retain the device details and enroll back the same device again?

  • Avatar

    Grace Baker

    Hexnode

    Grace Baker

    Moderator

    Hey, Thanks for reaching out to us.

    Please navigate to Admin-> General Settings-> Enrollment-> Re-enrollment options. If the ‘Retain configurations and change owner’ option under Re-enrollment options is enabled in the portal, while re-enrolling the device back again, the device will retain the configurations that were previously associated with it.

    Kindly use the help link to know more on the same.

    Cheers!
    Grace Baker
    Hexnode MDM

  • Avatar

    Maitha

    Participant

    Maitha

    Participant

    Can admin know when a device is re-enrolled? Probably receive an alert.

  • Avatar

    Grace Baker

    Hexnode

    Grace Baker

    Moderator

    Hey, Thanks for reaching out to us.

    Yes, the admin can be notified via email when a device is re-enrolled in Hexnode:

    • Navigate to Admin-> Notifications-> Notify administrators on.
    • Check Device re-enrolled.
    • Click Save.

    Please check out our help doc on notifications for more info.

    Cheers!
    Grace Baker
    Hexnode MDM