Reply To: Can location be tracked by Hexnode if location service is turned off by user?

#6626
AvatarGrace Baker
Moderator
2 pts

Hey, Thanks for reaching out to us.

For Hexnode to perform location tracking on the devices, the location services must be turned ON.
If you try to track the location of a device on which the location service is not turned ON, the action will fail.

In the case of Android devices, Hexnode can enforce the location services on Samsung Knox, LG GATE and Kyocera business phones: To enforce the location services:

  1. Navigate to Policies-> Android-> Restrictions-> Allow Developer Options.
  2. Enable the options ‘GPS’ and ‘Force GPS to fetch location’.
  3. Associate targets and save the policy.

The location services will now be enabled on the device and you will be able to track its location.

Cheers!
Grace Baker
Hexnode MDM