supervise managed iphone without data loss

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Hi Everyone,
Our organization has 50 employees who are using iphones. We’ve been considering enabling kiosk mode on the devices to boost productivity….. However to enable kiosk mode – the device needs to be supervised. and while supervising, the devices are getting wiped, and data is lost. Is there any way to overcome this?

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  • Hexnode

    Evin Lee


    Hey @lapz,

    Thanks for reaching out to us.

    Yes, you can supervise your iOS devices without losing data by performing some additional steps. For that, you will need:

    • Primary device (The device to be supervised and enrolled in Hexnode UEM)
    • A temporary device for holding backup.
    • Mac (macOS Catalina 10.15 or later) with Apple Configurator installed on it.

    You have to make sure that the OS versions of both primary and temporary device are the same. Also, don’t forget to turn off Find My iPhone on all devices including the temporary backup device. You can supervise and enroll the devices in Hexnode UEM either using Apple Configurator or Apple DEP. To supervise iOS devices without losing data, follow the below steps.

    1. Connect the primary device to the Mac and backup the device using Apple Configurator.
    2. Transfer the backup data of the primary device to the temporary device.
    3. Again, backup the data on the temporary device to the Mac using Apple Configurator.
    4. To supervise the primary device using Apple Configurator.
      • Restore the last backup of the temporary device onto the primary device.
      • Enroll the device using Apple Configurator
    5. If Apple DEP is used to supervise the primary device, supervise it first, then restore the last backup of the temporary device to the primary device.

    Make sure to note down the time stamps while backing up the data so that you can identify the right backup data while restoring.

    Have a look at supervising iOS devices without data loss to know more.

    Hope this answers your query.

    Evin Lee
    Hexnode UEM