You just have to initiate a disenrollment and you can then mark the device as disenrolled within the portal. You don’t need to wait for the profile removal from the device end.
Go to Management > Devices
Click on the device you want to be disenrolled
Click the Actions button up top and from the list, select Disenroll Device
Click Yes to confirm
Type in your password and hit GO.
You will see an alert Disenrollment Initiated, followed by a status message Action execution initiated
Now Tap the Action button again and select Mark as disenrolled See in in action in the screencast below
Once the device has been disenrolled from the portal, it will no longer appear under Management > Devices, however, you can still access the device info at the time of disenrollment from Reports > Disenrolled devices.
Thanks and regards
Hexnode Support Team
+1-866-498-9407 (US Toll Free)
+44-(800)-3689920(UK Toll Free)
+61-1800165939 (Australia Toll Free)
Hexnode | Mitsogo Inc.