[grace-baker Hexnode 11 November 2019 grace-baker Moderator]

Hey! Thanks for reaching out to us. Happy to help.

Yes Susan! Hexnode can track the location on Windows 10 devices including Microsoft surface devices.

Kindly navigate to the ‘Policies’ tab and click on ‘New Policy’ to create a new one or click on any policy to edit an existing one. Enter the policy name and description in the provided fields.

Please select the ‘Enable Location Tracking’ option and an appropriate ‘Location Update Interval’, that indicates how frequently the location data needs to be updated. Navigate to ‘Policy targets’ and ‘Add Devices’ to which the policy needs to be associated and ‘Save’ the policy.

Also, the location services should be enabled on the Windows device. For this, please tap on the ‘Settings’ icon, select ‘Privacy’ and tap on ‘Location’. Toggle the ‘Location Service’ button ON.

To view the location of the device please click on the device name in the ‘manage’ tab and you can find the most recent location of your device.

Please use the below link for further reference:

https://www.hexnode.com/mobile-device-management/help/how-to-configure-location-tracking-with-hexnode-mdm/ 

 

Cheers!

Grace Baker

Hexnode MDM

[Thilbault Participant 8 July 2020 Thilbault Participant]

I am not able to track the windows device location even though I have attached the policy to track the location device. Can you help me troubleshoot?

[eva-tyler Hexnode 8 July 2020 eva-tyler Moderator]

Hi Thilbault,

Thanks for reaching out to us!

To enable location tracking on Windows, in addition to the location tracking policy, kindly make sure that the following pre-requisites are met:

• Supported only on Windows 10 devices.
• Location services is enabled in the device: To enable location services, click on ‘Settings -> Privacy -> Location -> Location services -> ON

Check out this link to know the possible reasons for location tracking to fail on different device platforms: https://www.hexnode.com/mobile-device-management/help/common-reasons-for-location-tracking-to-fail/ 

Cheers!
Eva Tyler
Hexnode MDM