[Evin Hexnode 10 February 2022 Evin Moderator]

Hi @chpman,

Thanks for reaching out to us.

Yes, it is possible to block notifications from specific apps on supervised iOS devices using Hexnode. With the App Notifications policy, you can configure how each app displays notifications on the device. To disable notifications of apps, follow the steps given below.

1. Go to Policies > iOS > App Notifications on the Hexnode portal.
2. Click on +Add Notification Settings, search and choose the required app from the Select Application field.
3. Uncheck the Enable Notification option, and click on Add.
4. Associate the policy with the required devices/users.

You can check out our help doc on configuring app notifications on iOS devices to know more.

Hope this answers your question. Do reach out if you’ve got further queries.

Cheers!
Evin Lee
Hexnode UEM

[Inez Participant 10 February 2022 Inez Participant]

I’ve got an issue. Our work has been slowed since some staff does not respond to e-mails immediately…. they are saying that they didn’t get alerted when new mails come. However, we don’t want to get alerted for every app’s notification. Can anything be done here?

[Evin Hexnode 10 February 2022 Evin Moderator]

Hi @inez,

Thanks for reaching out. We have got the right fix for you.

With the App Notifications policy, you have several options to alert your employees when new mail arrives on their supervised iOS devices. Firstly, with the ‘Sounds Enabled’ option, you can enable notification sounds for the mail app to catch the attention of users immediately when new mail arrives. Also, you can allow the app notifications to be displayed even if ‘Do not disturb’ and ‘ringer’ settings are enabled on the device using the ‘Critical Alerts’ option. There is another setting ‘Alert Type > Modal Alert’ that helps you to show a persistent notification at the top of the screen, and employees must manually dismiss the notifications before continuing to use the device. Finally, you can select the ‘Show Notification in Lockscreen’ option to display notifications in the lock screen. In this way, you can ensure that your employees don’t miss any emails when they arrive.

Hope this helps.

Regards,
Evin Lee
Hexnode UEM