Reply To: iPad got locked due to unlock failure

#9703
Gabriel GalbraithGabriel Galbraith
Moderator
1 pt

Thanks for reaching out to us, @Eduardo!

You can use the Clear Password action on the device to remove the passcode. If the device is currently locked out due to incorrect password attempts, you’ll be able to clear the password from the portal only after the lock-out period ends. This will let the user log in to the device.

However, don’t forget to add a Passcode Policy to the device to ensure that the device is always passcode protected. This can be configured by navigating to Policies > iOS > Passcode. If a passcode policy has already been associated with the device, the user will be prompted to set a new password.

Hope this helps.

Cheers!
Gabriel Galbraith
Hexnode UEM