Reply To: Enrolling unmanaged, unsupervised iOS to Hexnode without losing data.

Deborah TimothyDeborah Timothy
1 pt

Hi Glenn,

Thanks for reaching out to us.

You can make the device managed and supervised without losing data but would require two devices that use the same Apple ID. Given below are the steps (a bit lengthy, I am afraid) to do the same:

  1. Backup the device of your employee.
  2. Take another iPhone and restore this backup. To do this, Go to Settings > General > Reset, then tap Erase All Content and Settings. Continue setting up the phone and select Restore from iCloud Backup when the page to backup Apps and Data appears. Once the restoration is completed, backup this device.
  3. Reset the device of the employee back to factory settings. Go to Settings > General > Reset, then tap Erase All Content and Settings.
  4. Now, you can supervise and enroll the device by using DEP or Apple Configurator 2. When selecting steps to skip at the time of setting up the phone, do not skip backup and restore and Apple ID and sign-in
  5. Start setting up the employee’s phone. When you reach the page to backup Apps and Data, choose Restore from iCloud Backup. Make sure to restore from the backup that was created on the other device. Continue with the rest of the setup.
  6. The device will automatically be supervised and managed by Hexnode once you finish setting up the phone.

Hope that helped.

Deborah Timothy
Hexnode UEM