When I’m trying to enroll my iPads, it shows the error the new MDM payload does not match the old payload on the device. What is this error and how do I fix this?
Hi @Aura-Bella, that’s a common error encountered while enrolling iOS devices.
This error shows up when you have already set up an MDM profile on the device you are trying to enroll. If you are seeing this error, you might want to remove the previous profile from your device. Note, this has to be done manually from Settings > General > Profiles and Device Management on the device.
Please check our iOS Enrollment troubleshooting documentation where you can find solutions to common errors faced by our users.
Hope I was able to help resolve the issue.
Cheers!
Zach Goodman
Hexnode UEM
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This reply was modified 2 years, 7 months ago by
Zach Goodman.
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This reply was modified 2 years, 7 months ago by
Zach Goodman.
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This reply was modified 2 years, 7 months ago by
Zach Goodman.
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This reply was modified 2 years, 7 months ago by
Zach Goodman.
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This reply was modified 2 years, 7 months ago by
Zach Goodman.
9 April 2021