Reply To: Restore Apple devices enrolled in Hexnode

#12059
Shawn PayneShawn Payne
Moderator

Hey guys.

It seems like a great brainstorming session is going on here. I would love to weigh in.

@preston, could you please tell me if your organization has an Apple Business/School Manager account? Is there a provision to enroll your devices in Apple Device Enrollment Program (DEP)?

@adalberto, the supervised devices, if not enrolled via Apple DEP, will lose their supervision on device reset.

@preston, @wrenley, restoring a local backup from a supervised device using iTunes or Apple Configurator might not always restore the supervision status in the phone.

When you restore from a backup onto the same device, your supervision state is restored from your backup. If you restore from a backup onto a different device, your supervision state may change. The device may become unsupervised.

Shawn Payne.
Hexnode UEM