Reply To: Remotely configure Wi-Fi and Email settings

#11782
Deborah TimothyDeborah Timothy
Moderator

The problem seems to be with the account type- POP. This type of mail account can be used only on one device. Once the user opens the mail, it is deleted from the server. The mails then exist only on the device. When the same mail is opened on a different device, these mails cannot be retrieved from the server. Therefore, changes made in the account of one device will not be reflected on other devices.
Switch to IMAP to avoid this problem. Configure the account with the following details:

Incoming Mail Server: outlook.office365.com

Incoming Server Port: 993

Outgoing Mail Server: smtp-mail.outlook.com

Outgoing Server Port: 587

Hope that helps
Deborah Timothy
Hexnode UEM