Text App
- Customer Service
Want to know more about this product?
Thank you! Your inquiry has been received. You will be hearing back from us soon!
Text App is an all-in-one, AI-powered customer service platform that helps businesses deliver faster, more personal support across every digital channel. Built with Text Intelligence, it combines live chat, ticketing, automation, and chatbots in one intuitive workspace — empowering teams to boost efficiency and customer satisfaction.
- AI-Powered Live Chat: Engage customers in real time with context-aware AI assistance. Respond faster with smart reply suggestions, proactive invites, and product recommendations that convert chats into sales.
- Unified Ticketing System: Handle complex cases effortlessly within the same workspace. Automation rules, smart tagging, and SLA timers keep every ticket on track and every customer satisfied.
- No-Code Chatbots & Workflows: Build and deploy chatbots visually — no coding needed. Automate FAQs, routing, or multi-step processes while maintaining full brand context through Text Intelligence.
- Omnichannel Inbox: Connect Messenger, WhatsApp, Shopify, email, and live chat into one view. Keep every conversation in context and deliver consistent, personalized support everywhere your customers are.
- Insightful Reporting & Analytics: Monitor AI accuracy, agent performance, and customer satisfaction from one dashboard. Identify trends and optimize operations with data that tells the full story.
- Scalable for Any Team Size: Whether you handle 50 or 5,000 conversations a day, Text App adapts seamlessly. Grow with confidence knowing your support system scales with you.
- Context-Aware AI Assistance: Let Text Intelligence learn from your interactions to provide smarter responses and automated resolutions — freeing your agents from repetitive work while keeping them in control.
- Fast, Code-Free Setup: Launch in under an hour. Install the widget, connect your channels, and onboard your team — no technical skills required.
Text, Inc. is a software company specializing in AI-driven customer service solutions. Founded in 2002, the company empowers businesses to enhance communication through products like LiveChat, ChatBot, HelpDesk, KnowledgeBase, and OpenWidget. Its mission is to help brands improve customer experiences by analyzing, enriching, and automating text-based interactions. Text continues to innovate for a smarter, more connected customer support future.
Contact Information
Text, Inc. 101 Arch Street, 8th Floor Boston MA 02110 United States of America
