LiveChat
- Customer Service
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LiveChat is an AI-powered live chat platform designed for businesses that want to turn conversations into conversions. It enables your team to engage visitors, capture leads, and deliver exceptional support — all in real time, directly on your website or online store.
By combining live chat, AI chatbots, helpdesk, and knowledge base features in one workspace, LiveChat empowers organizations to provide instant, personalized service at scale. Its Text Intelligence-driven automation accelerates response times, streamlines workflows, and surfaces actionable insights — helping teams boost sales, satisfaction, and efficiency.
Whether you’re a fast-growing online retailer or a global enterprise, LiveChat equips you with the intelligence and flexibility to deliver experiences that drive measurable business outcomes.
- Convert Conversations into Sales: Engage visitors directly on product, cart, and checkout pages to reduce abandonment and increase order value. Real-time support turns browsing into buying.
- AI-Powered Automation: Resolve FAQs automatically with chatbots and smart reply suggestions. Text Intelligence ensures answers are accurate, consistent, and on-brand.
- Unified Helpdesk & Knowledge Base: Manage chats, emails, and tickets in one place. Centralize customer communication and use AI-driven insights to optimize support operations.
- Ecommerce-Ready Integrations: Connect seamlessly with WooCommerce, BigCommerce, Shopify, and Squarespace. View customers’ carts in real time, send personalized offers, and recover lost sales proactively.
- Data-Driven Insights: Access AI-powered reports and weekly insights to track team performance, identify trends, and uncover opportunities to improve customer experience.
- Fully Customizable Widget: Match LiveChat to your brand’s look and feel. Customize colors, greetings, and placement to create a seamless, branded support experience.
- Mobile and Remote-Ready: Stay connected anywhere with iOS and Android apps. Enable your team to manage conversations and follow up with customers on the go.
- Enterprise-Grade Ecosystem: Extend capabilities with integrations for CRM (Salesforce, HubSpot), marketing (Mailchimp, Google Analytics), and team collaboration (Slack, Zendesk).
Text, Inc. is a technology company redefining customer communication through AI-driven software. Text provides a portfolio of customer service solutions, including LiveChat, ChatBot, HelpDesk, KnowledgeBase, and OpenWidget. Since 2002, Text has helped over 35,000 global businesses improve customer experience, automate workflows, and scale digital support. Its mission is simple: empower organizations to connect with customers faster, smarter, and more personally.
Contact Information
Text, Inc. 101 Arch Street, 8th Floor Boston MA 02110 United States of America
