When does a device enrolled in device gets marked as inactive?

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Does my device becomes inactive if doesn’t respond for sometimes? If the device is connected to net, will it be ever shown active? What are the different reasons for being inactive?

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  • Grace Baker

    Moderator

    Grace Baker

    Moderator

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    Hey, Thanks for reaching out to us.

    A device is marked as inactive when it is not connected to a network and the MDM server fails to connect to the device for a time period longer than that specified under Admin-> General Settings -> Mark Inactivity.

    Please check out our help doc on device inactivity settings for more info.

    Cheers!
    Grace Baker
    Hexnode MDM