[Chris Hexnode 16 April 2022 Chris Moderator]

Thanks for reaching out on Hexnode Connect, @agnes.

Could you please share the processor details of the macOS device in which you could install the application successfully? Also, have you tried installing the app manually on the device to see if that works?

Chris Wheeler
Hexnode UEM

• This reply was modified 1 year, 11 months ago by  Chris Wheeler.
• This reply was modified 1 year, 11 months ago by  Chris Wheeler.
• This reply was modified 1 year, 11 months ago by  Chris Wheeler.
• This reply was modified 1 year, 11 months ago by  Chris Wheeler.

[Agnes Participant 18 April 2022 Agnes Participant]

Mac Mini 8th gen Intel Core i5.

Manual installation not possible because the device is remote.

[Chris Hexnode 30 April 2022 Chris Moderator]

@agnes Thanks for the info. This is a case of Rosetta support on Apple Silicon Macs. It seems like F-Secure products can only be installed on Apple Silicon Macs with Rosetta since they haven’t yet released the full native support for M1 Macs.

No worries, though. Using Hexnode’s Execute Custom Script action, you can run a script file to trigger a non-interactive installation of Rosetta on your remote Apple Silicon Mac that automatically agrees to the license.

Below is the command to do so:

Install parameter example

/usr/sbin/softwareupdate --install-rosetta --agree-to-license

1	/usr/sbin/softwareupdate --install-rosetta --agree-to-license

This is likely to solve the app installation issue on your M1 Mac. Let us know how it worked out.

Cheers!
Chris Wheeler
Hexnode UEM