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REMOTE LOCK OUT – “IT REALLY DOES NOT WORK AT ALL”

Unified Endpoint Management Community Forums Feature Requests REMOTE LOCK OUT – “IT REALLY DOES NOT WORK AT ALL”

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  • This topic has 1 reply, 1 voice, and was last updated 3 weeks ago by Eva Tyler. This post has been viewed 58 times
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    • #7762 Score: 0
      fernando-rodriguez

      We are evaluating HEXNODE because this week we fired and employee and he ran away with one of our company issued laptops carrying with him valuable and confidential data. We are looking for a solution that could prevent this user from even login into the computer.

      So we deployed the HEXNODE trial and installed it in a couple of computers, after enrolling a Windows PC I did a remote Lock Out of that device, the Windows PC in fact switched to the login screen.. but there the user can still enter his username/password and unlock the device… So the remote Lock Out is useless for our purpose.

      We need to have the ability to remote lock a user FOR GOOD, meaning that once locked out of the computer he can no longer log in unless he has Admin credentials (which the regular users do not have), Maybe the remote lock should change the user password to a password the Hexnode admin sends along with the remote lock request

      PLEASE MAKE THIS WORK, if you don’t the remote lock is definitely useless!!

    • #7769 Score: 0
      Eva Tyler
      Moderator

      Hi Fernando,

      Thanks for the time you have taken to provide your valuable feedback.

      Currently, the lock device for Windows would lock the device to the lock screen and the user would be able to access the device once they enter the login password. We do understand that this does not lock the device completely as desired by your use case.

      However, we are working on the feature that enables you to specify a System PIN along with the lock device action that the user would need to use in order to access the device once it is locked.

      The feature is already implemented for macOS devices (locking using System PIN) and the similar case for Android and supervised iOS devices as lost mode.

      You can check this link to know more about lost mode (as a reference):

      Android Lost mode: https://www.hexnode.com/mobile-device-management/help/how-to-find-lost-android-devices-using-hexnode-mdm/ 
      iOS Lost mode: https://www.hexnode.com/mobile-device-management/help/how-to-find-lost-ios-devices-with-mdm/ 

      This feature should get implemented for Windows devices within the Hexnode portal pretty soon. We have already raised the feature request for the same and our team is working on it. We will be raising the feature request on your behalf as well so that you would be notified as soon as the feature is released.

      You would be able to make use of the Hexnode API to perform the actions as well.

      Lock device: https://www.hexnode.com/mobile-device-management/api/actions/lock-device/ 

      Lost mode: https://www.hexnode.com/mobile-device-management/api/actions/enable-lost-mode/ 

      Cheers,
      Eva Tyler
      Hexnode MDM

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