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Profile Installation failed

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Hi Guys,

How do I resolve this error? A user gets it when trying to enrol. Thanks.

Screenshot 2023-09-06 at 13.18.03

7 September 2023

All Replies

  • Hexnode

    7 September 2023

    Chloe

    Moderator

    Hello @jennifer-asuwata, welcome to Hexnode Connect!

    This error is likely to occur when the device is already enrolled. Please check if an MDM profile has already been installed on the device. You can do this by going to
    System Preferences > Profiles. Additionally, could you please share the device’s OS version?

    Best regards,
    Chloe Edison
    Hexnode UEM

    7 September 2023

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