Receives an APNs error while enrolling an iPhone in Hexnode

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We are getting an error on enrolling an Iphone device:- ‘Apple’s MDM Certificate (APNs) is required for enrolling Apple Devices. Please contact Administrator’

All Replies

  • Hexnode

    Grace Baker


    Hey, Thanks for reaching out to us.

    You will have to create an APNs certificate for enrolling Apple devices. For communicating with the device, the MDM will send a notification to the APNs server and the server will then communicate with the device. Hence, the APNs certificate is essential.
    For creating an APNs certificate:

    1. Login to the portal and navigate to Admin-> APNs.
    2. Click on Configure APNs Certificate.
    3. Click on Generate CSR for downloading the self-signed certificate from Hexnode.
    4. Log in to the Apple Push Certificate Portal with your Apple ID and click on Create a Certificate.
    5. Upload the self-signed certificate and download the APNs certificate that Apple generates.
    6. Upload the APNs certificate to the Hexnode portal. You will now have the certificate details displayed under Admin-> APNs.

    Kindly use the help doc on APNs certificate creation for more info.

    Grace Baker
    Hexnode MDM

  • Participant



    I was trying to add APNs certificate as mentioned above. But I got the following error from Apple Push Certificates Portal.
    “To get a new certificate for a OS X server, use your OS X server administration tools.”