[grace-baker Hexnode 15 April 2020 grace-baker Moderator]

Hey, Thanks for reaching out to us.

You will have to create an APNs certificate for enrolling Apple devices. For communicating with the device, the MDM will send a notification to the APNs server and the server will then communicate with the device. Hence, the APNs certificate is essential.
For creating an APNs certificate:

1. Login to the portal and navigate to Admin-> APNs.
2. Click on Configure APNs Certificate.
3. Click on Generate CSR for downloading the self-signed certificate from Hexnode.
4. Log in to the Apple Push Certificate Portal with your Apple ID and click on Create a Certificate.
5. Upload the self-signed certificate and download the APNs certificate that Apple generates.
6. Upload the APNs certificate to the Hexnode portal. You will now have the certificate details displayed under Admin-> APNs.

Kindly use the help doc on APNs certificate creation for more info.

Cheers!
Grace Baker
Hexnode MDM

[Rhys Participant 21 April 2020 Rhys Participant]

I was trying to add APNs certificate as mentioned above. But I got the following error from Apple Push Certificates Portal.
“To get a new certificate for a OS X server, use your OS X server administration tools.”

 

[grace-baker Hexnode 21 April 2020 grace-baker Moderator]

Hey, Thanks for reaching out to us.

The probable cause for this error is that the Hexnode link goes to https://identity.apple.com/pweb/ which should go to https://identity.apple.com/pushcert/. This may also happen due to an incorrectly terminated session.

To solve this:

1. Try to clear the cache of your browser and access the Apple Push Certificates Portal directly at https://identity.apple.com/pushcert/
2. Try to log out from the Apple Push Certificates Portal:
   1.Login with a different Apple ID.
   2.Log out and sign in back with the first Apple ID.
3. Try to open https://identity.apple.com/pushcert/ in a private browser window and upload the Certificate Signing Request (CSR).

Please check out our troubleshooting doc on configuring the APNs certificate for more help.

Cheers!
Grace Baker
Hexnode MDM