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Receives an APNs error while enrolling an iPhone in Hexnode

Unified Endpoint Management Community Forums iOS Management Receives an APNs error while enrolling an iPhone in Hexnode

  • This topic has 3 replies, 3 voices, and was last updated 1 month, 1 week ago by Grace Baker. This post has been viewed 68 times
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  • #6338 Score: 0
    Piper

    We are getting an error on enrolling an Iphone device:- ‘Apple’s MDM Certificate (APNs) is required for enrolling Apple Devices. Please contact Administrator’

    #6353 Score: 0
    Grace Baker
    Moderator
    1 pt

    Hey, Thanks for reaching out to us.

    You will have to create an APNs certificate for enrolling Apple devices. For communicating with the device, the MDM will send a notification to the APNs server and the server will then communicate with the device. Hence, the APNs certificate is essential.
    For creating an APNs certificate:

    1. Login to the portal and navigate to Admin-> APNs.
    2. Click on Configure APNs Certificate.
    3. Click on Generate CSR for downloading the self-signed certificate from Hexnode.
    4. Log in to the Apple Push Certificate Portal with your Apple ID and click on Create a Certificate.
    5. Upload the self-signed certificate and download the APNs certificate that Apple generates.
    6. Upload the APNs certificate to the Hexnode portal. You will now have the certificate details displayed under Admin-> APNs.

    Kindly use the help doc on APNs certificate creation for more info.

    Cheers!
    Grace Baker
    Hexnode MDM

    #6493 Score: 0
    Rhys

    I was trying to add APNs certificate as mentioned above. But I got the following error from Apple Push Certificates Portal.
    “To get a new certificate for a OS X server, use your OS X server administration tools.”

     

    #6528 Score: 0
    Grace Baker
    Moderator
    1 pt

    Hey, Thanks for reaching out to us.

    The probable cause for this error is that the Hexnode link goes to https://identity.apple.com/pweb/ which should go to https://identity.apple.com/pushcert/. This may also happen due to an incorrectly terminated session.

    To solve this:

    1. Try to clear the cache of your browser and access the Apple Push Certificates Portal directly at https://identity.apple.com/pushcert/
    2. Try to log out from the Apple Push Certificates Portal:
      1.Login with a different Apple ID.
      2.Log out and sign in back with the first Apple ID.
    3. Try to open https://identity.apple.com/pushcert/ in a private browser window and upload the Certificate Signing Request (CSR).

    Please check out our troubleshooting doc on configuring the APNs certificate for more help.

    Cheers!
    Grace Baker
    Hexnode MDM

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