Receives an APNs error while enrolling an iPhone in Hexnode

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We are getting an error on enrolling an Iphone device:- ‘Apple’s MDM Certificate (APNs) is required for enrolling Apple Devices. Please contact Administrator’

All Replies

  • Grace Baker

    Moderator

    Grace Baker

    Moderator

    Actions

    Hey, Thanks for reaching out to us.

    You will have to create an APNs certificate for enrolling Apple devices. For communicating with the device, the MDM will send a notification to the APNs server and the server will then communicate with the device. Hence, the APNs certificate is essential.
    For creating an APNs certificate:

    1. Login to the portal and navigate to Admin-> APNs.
    2. Click on Configure APNs Certificate.
    3. Click on Generate CSR for downloading the self-signed certificate from Hexnode.
    4. Log in to the Apple Push Certificate Portal with your Apple ID and click on Create a Certificate.
    5. Upload the self-signed certificate and download the APNs certificate that Apple generates.
    6. Upload the APNs certificate to the Hexnode portal. You will now have the certificate details displayed under Admin-> APNs.

    Kindly use the help doc on APNs certificate creation for more info.

    Cheers!
    Grace Baker
    Hexnode MDM

  • Rhys

    Participant

    Rhys

    Participant

    Actions

    I was trying to add APNs certificate as mentioned above. But I got the following error from Apple Push Certificates Portal.
    “To get a new certificate for a OS X server, use your OS X server administration tools.”

     

  • Grace Baker

    Moderator

    Grace Baker

    Moderator

    Actions

    Hey, Thanks for reaching out to us.

    The probable cause for this error is that the Hexnode link goes to https://identity.apple.com/pweb/ which should go to https://identity.apple.com/pushcert/. This may also happen due to an incorrectly terminated session.

    To solve this:

    1. Try to clear the cache of your browser and access the Apple Push Certificates Portal directly at https://identity.apple.com/pushcert/
    2. Try to log out from the Apple Push Certificates Portal:
      1.Login with a different Apple ID.
      2.Log out and sign in back with the first Apple ID.
    3. Try to open https://identity.apple.com/pushcert/ in a private browser window and upload the Certificate Signing Request (CSR).

    Please check out our troubleshooting doc on configuring the APNs certificate for more help.

    Cheers!
    Grace Baker
    Hexnode MDM