We are getting an error on enrolling an Iphone device:- ‘Apple’s MDM Certificate (APNs) is required for enrolling Apple Devices. Please contact Administrator’
Grace Baker
Moderator
April 15, 2020 at 1:38 pm
Grace Baker
ModeratorHey, Thanks for reaching out to us.
You will have to create an APNs certificate for enrolling Apple devices. For communicating with the device, the MDM will send a notification to the APNs server and the server will then communicate with the device. Hence, the APNs certificate is essential.
For creating an APNs certificate:
- Login to the portal and navigate to Admin-> APNs.
- Click on Configure APNs Certificate.
- Click on Generate CSR for downloading the self-signed certificate from Hexnode.
- Log in to the Apple Push Certificate Portal with your Apple ID and click on Create a Certificate.
- Upload the self-signed certificate and download the APNs certificate that Apple generates.
- Upload the APNs certificate to the Hexnode portal. You will now have the certificate details displayed under Admin-> APNs.
Kindly use the help doc on APNs certificate creation for more info.
Cheers!
Grace Baker
Hexnode MDM