Clear passcode action stuck in progress

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The clear passcode action in our DEP enrolled iOS device stays in progress with an info message: “Device unresponsive. Attempting to re-initiate action.” I tried cancelling all the actions and re-initiating them but the same issue occurs again. What could be the issue?


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  • Hexnode



    Hi, @Zara. Thank you for reaching out on Hexnode Connect!

    The device may be unable to execute commands sent from the Hexnode server due to an existing process currently running on the device.

    Could you please try restarting the device and check if the issue persists? Also, please check if there are any pending OS updates present on the device.

    Chris Wheeler
    Hexnode UEM