[Hexnode Support Keymaster April 16, 2019 at 12:10 pm Hexnode Support Keymaster Actions Edit Move Split Trash Reply]

Hi Sebastien,

Unfortunately, this cannot be achieved from the MDM portal. Android requires persistent notifications to be displayed for services running in the background.  Since Android Oreo, if a service does not have a persistent notification, it wouldn’t be allowed to run in the background. However, you can manually turn off notifications for the MDM app from your device. Please be warned that you wouldn’t receive notifications from Hexnode thereafter.

Cheers!

The Hexnode MDM Team

[Pierre Participant October 3, 2019 at 10:23 am Pierre Participant Actions Edit Move Split Trash Reply]

Please subtitute word (TRACKING) by another one because users feels spied.

i receive a lot of call because of that, users or not power users! the only word they see is TRACKING!

 

[Amy Watson Keymaster October 3, 2019 at 12:17 pm Amy Watson Keymaster Actions Edit Move Split Trash Reply]

Hey Mario!
Thanks for reaching out to us!
We’ve forwarded your request to the team on changing the data tracking notification message. We’ll have it updated ASAP.
Apologies for the inconvenience.

Feel free to ping us if you have any queries.

Cheers!
Amy Watson
Hexnode MDM

[Michelle Hendricks Keymaster January 1, 2020 at 10:36 am Michelle Hendricks Keymaster Actions Edit Move Split Trash Reply]

Hey Mario,

Thank you for your patience.

We have updated the content shown for the data notification message. It will no longer confuse your users with the term “tracking”. Please do update your Hexnode MDM app version to 11.7.2 and Hexnode for Work app version to 7.7.2 and let us know how that goes.

Cheers!
Michelle Hendricks
Hexnode MDM