please remove the data tracking usage notification from the phone users don’t like it they feel spyed …
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Replies (4)
Marked SolutionPending Review
Hexnode Expert
5 years ago
Marked SolutionPending Review
Hi Sebastien,
Unfortunately, this cannot be achieved from the MDM portal. Android requires persistent notifications to be displayed for services running in the background. Since Android Oreo, if a service does not have a persistent notification, it wouldn’t be allowed to run in the background. However, you can manually turn off notifications for the MDM app from your device. Please be warned that you wouldn’t receive notifications from Hexnode thereafter.
Cheers!
The Hexnode MDM Team
Marked SolutionPending Review
Participant
5 years ago
Marked SolutionPending Review
Please subtitute word (TRACKING) by another one because users feels spied.
i receive a lot of call because of that, users or not power users! the only word they see is TRACKING!
Marked SolutionPending Review
Hexnode Expert
5 years ago
Marked SolutionPending Review
Hey Mario!
Thanks for reaching out to us!
We’ve forwarded your request to the team on changing the data tracking notification message. We’ll have it updated ASAP.
Apologies for the inconvenience.
Feel free to ping us if you have any queries.
Cheers!
Amy Watson
Hexnode MDM
Marked SolutionPending Review
Hexnode Expert
5 years ago
Marked SolutionPending Review
Hey Mario,
Thank you for your patience.
We have updated the content shown for the data notification message. It will no longer confuse your users with the term “tracking”. Please do update your Hexnode MDM app version to 11.7.2 and Hexnode for Work app version to 7.7.2 and let us know how that goes.
Cheers!
Michelle Hendricks
Hexnode MDM
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