Notification Data Tracking

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please remove the data tracking usage notification from the phone users don’t like it they feel spyed …

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  • Hexnode Support

    Keymaster

    Hexnode Support

    Keymaster

    Actions

    Hi Sebastien,

    Unfortunately, this cannot be achieved from the MDM portal. Android requires persistent notifications to be displayed for services running in the background.  Since Android Oreo, if a service does not have a persistent notification, it wouldn’t be allowed to run in the background. However, you can manually turn off notifications for the MDM app from your device. Please be warned that you wouldn’t receive notifications from Hexnode thereafter.

    Cheers!

    The Hexnode MDM Team

  • Pierre

    Participant

    Pierre

    Participant

    Actions

    Please subtitute word (TRACKING) by another one because users feels spied.

    i receive a lot of call because of that, users or not power users! the only word they see is TRACKING!

     

  • Amy Watson

    Keymaster

    Amy Watson

    Keymaster

    Actions

    Hey Mario!
    Thanks for reaching out to us!
    We’ve forwarded your request to the team on changing the data tracking notification message. We’ll have it updated ASAP.
    Apologies for the inconvenience.

    Feel free to ping us if you have any queries.

    Cheers!
    Amy Watson
    Hexnode MDM

  • Michelle Hendricks

    Keymaster

    Michelle Hendricks

    Keymaster

    Actions

    Hey Mario,

    Thank you for your patience.

    We have updated the content shown for the data notification message. It will no longer confuse your users with the term “tracking”. Please do update your Hexnode MDM app version to 11.7.2 and Hexnode for Work app version to 7.7.2 and let us know how that goes.

    Cheers!
    Michelle Hendricks
    Hexnode MDM