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Notification Data Tracking

Unified Endpoint Management Community › Forums › Feature Requests › Notification Data Tracking

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  • This topic has 4 replies, 5 voices, and was last updated 4 months, 3 weeks ago by Michelle Hendricks. This post has been viewed 345 times
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  • April 16, 2019 at 11:21 am #3346 Score: 0
    Sébastien Robert

    please remove the data tracking usage notification from the phone users don’t like it they feel spyed …

    April 16, 2019 at 12:10 pm #3378 Score: 0
    Hexnode Support
    Hexnode MDM
    2 pts

    Hi Sebastien,

    Unfortunately, this cannot be achieved from the MDM portal. Android requires persistent notifications to be displayed for services running in the background.  Since Android Oreo, if a service does not have a persistent notification, it wouldn’t be allowed to run in the background. However, you can manually turn off notifications for the MDM app from your device. Please be warned that you wouldn’t receive notifications from Hexnode thereafter.

    Cheers!

    The Hexnode MDM Team

    October 3, 2019 at 10:23 am #3716 Score: 0
    Mario

    Please subtitute word (TRACKING) by another one because users feels spied.

    i receive a lot of call because of that, users or not power users! the only word they see is TRACKING!

     

    October 3, 2019 at 12:17 pm #3722 Score: 0
    Amy Watson
    Hexnode MDM

    Hey Mario!
    Thanks for reaching out to us!
    We’ve forwarded your request to the team on changing the data tracking notification message. We’ll have it updated ASAP.
    Apologies for the inconvenience.

    Feel free to ping us if you have any queries.

    Cheers!
    Amy Watson
    Hexnode MDM

    January 1, 2020 at 10:36 am #4522 Score: 0
    Michelle Hendricks
    Hexnode MDM
    -1 pt

    Hey Mario,

    Thank you for your patience.

    We have updated the content shown for the data notification message. It will no longer confuse your users with the term “tracking”. Please do update your Hexnode MDM app version to 11.7.2 and Hexnode for Work app version to 7.7.2 and let us know how that goes.

    Cheers!
    Michelle Hendricks
    Hexnode MDM

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