Can IT admin unlock devices that are in work profile?
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Marked SolutionPending Review
Hexnode Expert
5 years ago
Marked SolutionPending Review
Hey, Thanks for posting the query.
In the Profile Owner mode, only the Work profile password can be removed. The password token in the Hexnode for Work has to be activated once for the action to take place.
Please follow the below steps to clear the password
Login to your Hexnode console
Navigate to Manage–>Devices
Check one or more devices to clear the password from
From Manage, select clear password
PS: Only applicable for Android 7.0+ devices.
Please use the link for reference.
Cheers!
Grace Baker
Hexnode MDM
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