Unlock devices in work profile

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Can IT admin unlock devices that are in work profile?

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  • Grace Baker

    Moderator

    Grace Baker

    Moderator

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    Hey, Thanks for posting the query.

    In the Profile Owner mode, only the Work profile password can be removed. The password token in the Hexnode for Work has to be activated once for the action to take place.
    Please follow the below steps to clear the password
    Login to your Hexnode console
    Navigate to Manage–>Devices
    Check one or more devices to clear the password from
    From Manage, select clear password

    PS: Only applicable for Android 7.0+ devices.

    Please use the link for reference.

    Cheers!
    Grace Baker
    Hexnode MDM