[Mayuresh Participant 27 February 2023 Mayuresh Participant]

When is this option expected to older user (Ultra Plan)

[Audrey Hexnode 27 February 2023 Audrey Moderator]

Hey @mayuresh-todankar, it’s good to see you again!

About your question, hmm….

This feature had a global release, and the changes should’ve reflected on your portal by now. So could you please check your portal once again and let me know?

Awaiting your reply,
Audrey Black
Hexnode UEM

[Mayuresh Participant 2 March 2023 Mayuresh Participant]

These options are not yet showing on the portal. Please check the screenshot.

[Audrey Hexnode 7 March 2023 Audrey Moderator]

Hello @mayuresh-todankar,

We apologize for any confusion caused by our previous announcement. Unfortunately, the local user management feature is released on an on-request basis. We have raised a request on your behalf and the changes should have been reflected on your portal by now.

Once again, we apologize for any inconvenience this may have caused you.

Best regards,
Audrey Black
Hexnode UEM

[Devam Participant 21 March 2023 Devam Participant]

Hi Audrey,

I don’t see this option in my portal. Can you please help me with this? Let me know if you have any questions or need more information.

Thank you,

Devam

[Audrey Hexnode 22 March 2023 Audrey Moderator]

Hey Devam, thank you for reaching out to the Hexnode Community.

We would like to apologize once again for the confusion caused by our previous announcement.

The macOS local user management is currently available to our customers only on an on-request basis. And to avail this feature, please raise a request with our support team. You can get in touch with the support team via the chat or email.

You can email the team at mdm-support@hexnode.com or ring them up at our toll-free numbers,

US: +1-833-HEXNODE (439-6633)
UK: +44-8003-689920
AU: +61-1800-165-939
NZ: +64-9-8842599 (Direct)
CH: +41-44-798-2244 (Direct)
Intl: +1-415-636-7555

Hope this helps!

Best Regards,
Audrey Black
Hexnode UEM

[Jeremy Participant 30 March 2023 Jeremy Participant]

@Audrey any chance we can access this information with API ?

[Audrey Hexnode 10 April 2023 Audrey Moderator]

Hey @jeremy-chapeau, welcome to the Hexnode Community!

Unfortunately, this is not possible at the moment. We’ll have a discussion with the corresponding team and get back to you.

Best Regards,
Audrey Black
Hexnode UEM