[Pauel Participant 6 October 2022 Pauel Participant]

This seems to be quite a common issue, and it arises because once the policy has been applied, the user account password doesn’t match with the login keychain password anymore.

[Chloe Hexnode 6 October 2022 Chloe Moderator]

Welcome to Hexnode Community!

Hello @Emersyn, we are familiar with the issue you’re facing, and yes, as @Pauel mentioned, the mismatch between the user account password and login keychain password usually causes this error. But not to worry, there is a simple way around this problem. It’s been explained in detail in our troubleshooting doc on Keychain issues. Please check it out.

Chloe Edison,
Hexnode UEM

 

[Emersyn Participant 6 October 2022 Emersyn Participant]

Thank you so much, the issue has been resolved. Another concern I have is whether the passwords stored in our keychain are accessible by the MDM. Any insight would be helpful.

[Chloe Hexnode 6 October 2022 Chloe Moderator]

With Hexnode UEM, privacy is of utmost priority. Your keychain is protected using the password you have set for your user account and is inaccessible by the UEM.

Hope this clarifies your query.