[Chris Hexnode 26 February 2022 Chris Moderator]

Thanks for reaching out to us, @monserrat.

Please confirm that ’Allow USB accessories when locked’ option under Advanced Restrictions > Allow Security and Privacy Settings is checked in all the policies associated with the iPad.

If the option is unchecked in any of the associated policies, the device will not be able to access the connected USB accessories until the device is unlocked. In that case, you’d need to retrieve the iPad stuck in lost mode using any of the other troubleshooting techniques.

Chris Wheeler
Hexnode UEM

[Omarion29 Participant 28 February 2022 Omarion29 Participant]

You can try to ‘Revive’ the device by putting it in DFU mode using Apple Configurator. A passcode prompt will appear on the device once the process completes and you’ll be able to connect to the ethernet. This has worked for us multiple times (not always though) so might well check it out. If it doesn’t work, have fun wiping the device and setting up configurations from scratch 🙂

[monserrat Participant 2 March 2022 monserrat Participant]

@omarion29 Worked for me! Got scared for a bit there cos it looked like the device was being wiped at first. All good in the end. Thanks man.

[Jaxson Participant 6 March 2022 Jaxson Participant]

Always CLEAR THE PASSCODE before triggering lost mode on your devices. It would be great if there was a prompt for this when triggering lost mode on the device. The ethernet solution hasn’t always worked for us (not really sure why) and we were forced to wipe the device multiple times.

[Tamsin Participant 9 March 2022 Tamsin Participant]

Just ran into the same issue yesterday. We simply connected the device to a Mac and shared internt by (System pref > Sharing > Internet sharing) I don’t this will work if USB access is restricted though. I’ve also read somewhere that updating the ios version by putting the device in recovery mode gets the device back on the wifi. Not sure about this since I haven’t tested it myself.