Does remote-wiping an iOS device delete the eSIM?Solved

Participant
Discussion
2 years ago

Subject says it all, I think. Does remote-wiping an iOS device delete the eSIM profile, or keep it? I have some iPhone SEs with eSIM only (no physical SIM), and I don’t see an option in the portal wipe dialog to select keep/delete.

Thanks!

Replies (3)

Marked SolutionPending Review
Hexnode Expert
2 years ago
Marked SolutionPending Review

Hey @brobi, thank you for reaching out to us.

A remote wipe would completely remove all data and configurations on your iOS device including your eSIM profile.

Hope that clears things up for you!

Best Regards,
Audrey Black
Hexnode UEM

Marked SolutionPending Review
Participant
1 year ago
Marked SolutionPending Review

Other MDM’s have the ability to checka box that allows you to keep your esims. This is a feature I have requested before. Almost makes the wipe function useless when most of todays tablets have esims included.

Marked SolutionPending Review
Hexnode Expert
1 year ago
Marked SolutionPending Review

Hello @cam-d, welcome to Hexnode Connect!

We have escalated the feature request, and our team is working on it as we speak. We will keep you in the loop regarding its updates.

Best regards,
Chloe Edison
Hexnode UEM