[Wrenley Participant 24 January 2023 Wrenley Participant]

This error message likely indicates that there is an issue with retrieving the device management profile from the web. Try checking if the device management profile is properly configured on the web server.

[Zinovia Participant 24 January 2023 Zinovia Participant]

The device management profile is properly configured and the error still persists.

[Aaron Participant 25 January 2023 Aaron Participant]

I had a similar issue with DEP enrollment once, this might be the case if you are not up-to-date with the terms and conditions of Apple Business Manager. Check if there are any updates in ABM.

[Wrenley Participant 25 January 2023 Wrenley Participant]

Try resetting the device and then re-enroll it back to Hexnode. This might work.

[Kenny Hexnode 25 January 2023 Kenny Moderator]

Hi @zinovia, welcome to Hexnode Connect!
This could possibly be an issue with the DEP server. Please ensure that the DEP tokens have not expired, and the AD sync is complete. This does not seem to be an issue from our end. However, we will continue looking into the issue and will keep you posted on the progress.

Thanks for reaching out. Please feel free to ask further queries.

Kenny Markovic
Hexnode UEM