[Evin Hexnode 20 January 2022 Evin Moderator]

Hi @drian,

Thanks for reaching out to us.

Could you please provide details about the devices and how you enrolled them as device owner?

Thanks!
Evin Lee
Hexnode UEM

[d@rian Participant 20 January 2022 d@rian Participant]

We’re using Xiaomi Mi A1 devices, and have enrolled the devices in android enterprise via QR code enrollment.

[Evin Hexnode 20 January 2022 Evin Moderator]

@drian,

Please create a backup of all necessary data before proceeding because you will need to factory reset the devices. You can change the device management from device owner to profile owner by following the steps below.

1. Perform a wipe action from the Hexnode portal to reset the devices to their factory settings by navigating to Manage > Devices > Actions. If Factory Reset Protection is enabled on the devices, check the ‘Clear Factory Reset Protection‘ option to disable it.
2. Then, complete the initial device set up and download the Hexnode For Work app from Play Store.
3. Open the app, enter your portal name or scan the QR code on the Hexnode portal, and follow the on-screen instructions.
4. After enrollment, an extra Hexnode For Work app with a badge will be created. Remove the Hexnode For Work app without the badge by clicking Uninstall after opening the app.

Check out our help doc on enrolling devices in Android Enterprise as profile owner to know more.

Hope this answers your query.

Cheers!
Evin Lee
Hexnode UEM