We have an employee with Windows machine that is no longer with the company. If we lock the device, does that just send it to the lock screen and he can unlock it with his password?
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Hexnode Expert
4 years ago
Marked SolutionPending Review
Hey, Thanks for reaching out to us.
If you are locking the device via Remote actions, the device will be locked in the normal way. The lock screen will appear on the device and the user will be able to login using the login credentials.
However, if you want to remove the data on the device and block the user from using it, you can wipe the device. This will remove all the data in the device and factory reset the device.
To wipe a device:
- Navigate to Manage-> Device and select the desired device.
- Click on the Actions button and choose the option ‘Wipe Device’
Cheers!
Grace Baker
Hexnode MDM
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Participant
3 years ago
Marked SolutionPending Review
Hey!
But what does that mean for a Windows computer, to “factory reset” it?? 🙂
Marked SolutionPending Review
Hexnode Expert
3 years ago
Marked SolutionPending Review
Hi,
Thank you for reaching out to us.
When a Windows Device is wiped via Hexnode, all the data from the device is wiped including the OS. You shall then have to re-install the OS either by downloading it, and activating it with your serial key; or through a recovery disk/ drive.
You can learn how to wipe devices managed in Hexnode from here.
Cheers!
Thomas Specter
Hexnode MDM
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