APNs certificate issue

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Hey, I’m setting up APNs, but the Push Certificate Portal just says “To get a new certificate for a OS X server, use your OS X server administration tools.“It seems like the web portal may no longer be active?

All Replies

  • Hexnode Support

    Keymaster

    Hexnode Support

    Keymaster

    Actions

    Hey Emma! This issue can be resolved by clearing the cache of the browser.

    You can also use this link which would guide you to the Apple push certificate page.

     

    Thanks and regards
    Evalyn Paul
    +1-866-498-9407 (US Toll-Free)
    +44-(800)-3689920(UK Toll-Free)
    +61-1800165939 (Australia Toll-Free)
    +1-510-545-9700 (Intl)
    Hexnode | Mitsogo Inc.

  • Lauren

    Participant

    Lauren

    Participant

    Actions

    I get another error while renewing the APNs certificate.
    “Topic is not matching with previous one. If you continue with this certificate, device(s) enrolled with old certificate should be re enrolled.”

  • Grace Baker

    Moderator

    Grace Baker

    Moderator

    Actions

    Hey, Thanks for reaching out to us.

    The error appears as you might have used an Apple ID different from the one you used during the initial sign up. Please make sure that you use the same Apple ID used for the creation of the APNs certificate.

    Please have a look at the errors and their solutions while configuring the APNs certificates to learn more.

    Cheers!
    Grace Baker
    Hexnode MDM