Reply To: Receives error on enrolling devices in Hexnode using Apple Configurator.

AvatarGrace Baker
2 pts

Hey, Thanks for reaching out to us.

The error message generally appears during device activation.

To solve this:

  • Confirm that Find my iPhone/iPad is not turned on.
  • On your device, navigate to Settings-> Tap your name-> iCloud and turn off the Find My iPhone button if it is turned on.
  • Connect the device to the Apple Configurator.
  • Right-click the device and select Restore.

Please check out our troubleshooting doc on enrolling iOS devices for more info.

Grace Baker
Hexnode MDM