Reply To: Two instances of the same device on the portal

AvatarGrace Baker
2 pts

Hey, Thanks for reaching out to us.

Only pre-approved devices that are not yet enrolled in the portal by the user can be deleted by the ‘Delete Device’ option in the Actions drop-down. This will remove the device entry from the portal. However, if the user has already enrolled the device, you will have to disenroll the device for the entry to be removed from the portal.

Check out the help doc on deleting a device for more details.

Grace Baker
Hexnode MDM