Reply To: lost mode not being enabled

AvatarGrace Baker
2 pts

Hey, Thanks for reaching out to us.

The lost mode can be enabled only on supervised iOS 9.3+ devices. To know whether your iOS device is supervised, please navigate to the Manage tab and click on the desired device. You will be directed to the device summary page. Beneath the ‘Hardware Info’, will be listed if the device is supervised or not.

Grace Baker
Hexnode MDM