Reply To: Disenrolling device and Mark as disenroll action

AvatarGrace Baker
2 pts

Hey, Thanks for reaching out to us.

For the disenrollment action to get completed on a device, the device has to be connected to a network. If it is not, the device might not be completely removed from the MDM control and the device entry might not get removed from the device list under the Manage tab. In such cases, the ‘Mark as disenrolled’ option is used.

Hope this helps!

Grace Baker
Hexnode MDM