Reply To: Devices displayed in the portal even after disenrollment

#5061
AvatarGrace Baker
Moderator
2 pts

Hey, Thanks for reaching out to us.

This may be because these devices are inactive. The devices have to be active for the disenrollment process to be successful on the devices.
As the device is inactive, please click on the desired device and you will be navigated to the device summary page. Click on the Actions button to choose the ‘Mark as disenrolled’ option. The device will now be probably removed from the Manage tab list.

Cheers!
Grace Baker
Hexnode MDM